We at Kenny Johnson Homes strive to ensure the customer’s satisfaction.  We would like to explain our warranty process so we can provide complete customer service during your first year of home ownership.

We provide a pre-closing orientation and a One-Year Workmanship, Two-Year Systems, and Ten-Year Structural Warranty after closing.  Each warranty phase is outlined below for your reference.

Pre-Closing Orientation

• Kenny Johnson Homes’ staff accompanies you through your home before closing.

• A three-part form is completed with the items to be corrected.  “Cosmetic” items should be included.

• Items on the list will be completed within 30 days by the Kenny Johnson Homes’ staff or a subcontractor.

• You will receive a list of major subcontractors who performed work on our home.

• Contact Customer Service at 770-460-6026 should you have questions.

One-Year Workmanship

• Provide a written list of your items during your eleventh (11^th) month to Customer Service.  You may e-mail at kjwarnty@bellsouth.net or fax to 770-460-7909 or mail to Kenny Johnson Homes 110 Bastille Way, Suite B Fayetteville, GA  30214.

• Use the guidelines in the 2-10 Home Buyers Warranty book provided at contract.

• Should a minor problem arise, you may contact the subcontractor directly.

• In case of emergencies, call 770-460-6026.  Customer Service will contact the superintendent.  An emergency is a condition that if not immediately repaired may cause danger to the Home or its occupants.

• Allow approximately 60 days to complete your one-year list.

Two-Year Systems Defect Warranty

• During the second year, you have coverage on the installation of mechanical systems (heating, cooling, electrical, plumbing, and ventilation)

Ten-Year Structural Defect Warranty

·        From the date of closing, you have ten-year coverage for any structural defect.

Warranty Transfer

·        Should you sell the house during the first ten years, the remaining life of the policy transfers to the new homeowner.